Lexcel Accreditation

Latest news - Lexcel accreditation has to be audited every year and we are pleased to announce that we have passed our first audit - October 2007 Ettinger and Vickers have been accredited with the Law Society's Practice Management Standard - Lexcel. The scheme looks at all aspects of practice management and helps ensure delivery of excellent client care and quality of service above the minimum Law Society statutory code of conduct. Commented Andrew Miller MP on presenting the award ‘It is very important that the public has trust in professionals working in complex service areas, if you are looking for a plumber then you look for Corgi registration and now with Lexcel you can choose a solicitor who has been audited.’

President of the Law Society, Fiona Woolf, said “I am delighted that Ettinger & Vickers have achieved this important Law Society Award. It is proof that they are delivering a high quality service to the people of Ellesmere Port, who can feel reassured that they will receive a service which is first class, focused and businesslike.”

Further details can be obtained at: www.lexcel.lawsociety.org.uk

We have undergone a rigorous independent assessment and this is renewed on an annual basis covering over 50 requirements in:

• Client care
• File and case management
• Structures and Policies
• Strategy, the provision of services and marketing
• Financial management
• Facilities and IT
• People management
• Supervision and operational risk management

This means that for our clients we deliver:

• Regular updates on all matters including costs and timescales
• Best information on likely overall costs and timescales
• Accurate billing and measurement of time spent on case
• Timely response to clients
• Effective supervision of legal work
• Confirmation of terms of business in writing
• Identification of conflicts of interest
• Name and status of fee earner(s) working on your matter and person responsible for overall supervision.
• Appropriate training and supervision of all staff